Frequently Asked Questions

sh77 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / UMID Card
• Driver's License (LTO)
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You will need to upload a clear photo or scan of your chosen ID, along with a selfie for liveness verification. Documents must be valid and not expired. Verification is typically completed within 24 hours on business days.

No. sh77 strictly enforces a one-account-per-player policy. Each player is permitted only one registered account, linked to their verified identity. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of sh77's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have accidentally created a duplicate account, contact sh77 support immediately to resolve the situation.

On the sh77 login page, click the "Forgot Password" link below the login form. Enter the email address associated with your account and sh77 will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact sh77 support via live chat and our team will assist you in regaining access to your account securely.

Some account details — such as your registered name and date of birth — cannot be changed after verification, as they are tied to your KYC documents. For other details like your mobile number or email address, log in to your sh77 account, go to Account Settings, and follow the update process. A verification step will be required to confirm the change. If you need to update your registered name due to a legal name change, contact sh77 support with supporting documentation.

sh77 supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). sh77 does not currently accept cryptocurrency or international credit cards. Using a payment method registered under a different name from your sh77 account is not permitted and may result in transaction delays or account suspension.

The minimum deposit at sh77 is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Deposits via e-wallet are typically credited to your sh77 account within a few minutes. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

Withdrawal processing times at sh77 depend on your chosen method:

• GCash / PayMaya: Usually processed within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days depending on your bank's processing schedule

All withdrawals go through a security review before being released. Make sure your account is fully verified to avoid delays. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer to process.

Common reasons for withdrawal delays or rejections at sh77 include:

• Incomplete KYC verification — your account must be fully verified before withdrawals are processed
• Unmet wagering requirements on bonus funds
• Mismatch between your sh77 account name and the name on your payment method
• Unusual account activity flagged by our security team
• Withdrawal amount below the minimum threshold of ₱200

If your withdrawal has been pending for longer than expected, contact sh77 support via live chat with your transaction reference number for a status update.

sh77 does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash may charge a small fee for certain transfer types. sh77 recommends checking with your payment provider for their current fee schedule. Any fees charged by third-party payment providers are outside sh77's control and are the responsibility of the player.

sh77 offers a wide variety of games designed for Filipino players, including:

• Aviator — the popular crash-style game where you cash out before the plane flies away
• Color Game — a fast-paced Filipino favourite based on colour prediction
• Bingo — classic and speed bingo variants with live hosts
• Slots — hundreds of slot titles from leading game providers
• Live Casino — live dealer baccarat, roulette, blackjack, and more

New games are added regularly. Check the sh77 Casino page for the latest additions to the game library.

Yes. sh77 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required, though an app may be available depending on your region. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy the full sh77 game library on your smartphone or tablet with a stable internet connection.

Yes. All games on the sh77 platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed in real time with professional dealers, providing full transparency. sh77 works with reputable game providers whose products are independently tested and certified for fairness. The house edge and Return to Player (RTP) percentages for each game are available within the game information panel.

Bet limits vary by game type. Most slot games at sh77 allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically have minimum bets starting from ₱50 to ₱200 depending on the table. Aviator and Color Game have their own minimum and maximum stake settings displayed within the game interface. High-roller tables with higher limits are also available for experienced players.

sh77 offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, you must opt in during the registration or first deposit process. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before any winnings derived from the bonus can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw winnings generated from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on sh77 for exact contribution rates.

There are a few common reasons why a bonus may not appear in your sh77 account:

• You did not opt in to the bonus before or during your deposit
• Your deposit did not meet the minimum qualifying amount for the promotion
• The promotion had already expired at the time of your deposit
• Your account has an existing active bonus that must be completed first

If you believe a bonus should have been credited and was not, contact sh77 support within 48 hours of the qualifying deposit with your transaction details.

Yes. sh77 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with unauthorised third parties. sh77 also employs two-factor authentication (2FA) for account logins, adding an extra layer of protection against unauthorised access. We strongly recommend enabling 2FA on your sh77 account for maximum security.

If you suspect unauthorised access to your sh77 account, act immediately:

• Change your password right away via the Account Settings page
• Enable two-factor authentication if it is not already active
• Contact sh77 support immediately via live chat to report the suspected breach
• Review your recent transaction history for any unauthorised activity

sh77's security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access while the issue is resolved. Never share your password or OTP with anyone — sh77 staff will never ask for your password.

sh77 collects and processes your personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). Your data is used solely for account management, identity verification, transaction processing, and improving your experience on the platform. sh77 does not sell your personal data to third parties. For full details on how your data is collected, stored, and used, please read our Privacy Policy.

The minimum age to play at sh77 is 21 years old, in strict compliance with Philippine gaming regulations as overseen by PAGCOR (Philippine Amusement and Gaming Corporation). All players must complete age and identity verification before real-money play is permitted. sh77 takes underage gambling extremely seriously — any account found to belong to a player under 21 will be immediately suspended and any funds may be withheld pending investigation.

sh77 provides several responsible gaming tools accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits: Receive alerts or automatic logouts after a set playing duration
• Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently or long-term exclude yourself from the sh77 platform

For more information on all available tools, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR provides responsible gaming resources and guidance for Filipino players. Gamblers Anonymous Philippines has active support groups in Metro Manila, Cebu, Davao, and other major cities. The Department of Health's National Mental Health Crisis Hotline is also available for anyone experiencing gambling-related stress or anxiety. sh77's own support team is available 24/7 and is trained to handle responsible gaming concerns with sensitivity and discretion. You are never alone — reaching out is always the right move.